Risk-Free 30-Day Return & Refund Policy

This document is an official excerpt governing returns and refunds under Section 7 of our General Terms of Trade (AGB). Our full AGB remains authoritative for all contractual relationships.

Return Right: Customers have the right to return purchased computing hardware within thirty (30) calendar days of delivery for a refund.

Free Return Labels: Durubitu provides free domestic Swiss Post return shipping labels to all customers in Switzerland and Liechtenstein.

Criteria for a 100% Refund: To qualify for a full refund of the original purchase price, the returned item must fulfill the following criteria:

• Original Condition: The hardware must be returned in the identical functional and cosmetic condition in which it was delivered to the Customer.
• Complete Accessories: The return shipment must be packaged securely and professionally, and it must include all accessories originally provided (such as matching chargers and power cables).
• Device Unlinked: The hardware must be completely unlinked and removed from all personal user accounts, local passwords, BIOS locks, and cloud management systems (such as Apple ID, iCloud, Google Account, or Microsoft Autopilot / Intune).

Restocking and Processing Fees: If any original accessories are missing, new physical or cosmetic wear has occurred, or cloud-based locks remain active upon receipt, Durubitu reserves the right to deduct a minimum restocking and processing fee of 10% from the refund value or refuse the return entirely.

To initiate a return and request your free Swiss Post return label, please submit a request via our Contact Form.